SaunaLife Model CL7G Cube-Series Outdoor Home Sauna Kit, Up to 6 Persons

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be:

• unused

• in its original packaging

• in the same condition in which it was received

Proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

• final sale items

• custom-made or made-to-order products

• used, damaged, or altered items

• products returned without original packaging

• items marked non-returnable on the product page

Return Authorization Required

Do not send items back without contacting us first.

To request a return, email hello@poshcave.shop with your order number and reason for return. If your return is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless otherwise required by law.

For oversized, freight, or special-order items, additional return conditions may apply.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@poshcave.shop and include your order number and photos of the issue so we can review and assist.

Refunds

Once an approved return is received and inspected, refunds are processed to the original payment method within 5–10 business days.

If the return does not meet our eligibility requirements, the item may be refused or returned to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order. If eligible, you may request a return for the original item.

Contact

For return-related questions, contact:

Posh Cave
Email: hello@poshcave.shop
Phone: 800-983-8169

Order Processing

All orders placed through www.PoshCave.shop are typically processed within 1–2 business days unless otherwise stated on the product page.

Because we work with a network of trusted U.S.-based manufacturers and suppliers, shipping timeframes may vary by brand, product availability, and carrier schedules. Estimated delivery timelines displayed on product pages are provided for convenience and may vary slightly based on inventory status, freight scheduling, weather, and other factors outside our control.

Once your order is placed, you will receive an order confirmation email. Tracking information will be sent once your order has shipped.

Estimated Shipping Timeframes

After the standard 1–2 business day processing period, estimated U.S. shipping times for select brands are:

Meyda Lighting: 3–5 business days

Fire Pit Art: 3–10 business days

Allavino: 1–14 business days

Saunum: 5–7 business days

SaunaLife: 3–7 business days

Narvi: 5–10 business days

HUUM: 7–14 business days

Harvia: 5–10 business days

Finlandia: 2–8 business days

Finnmark: 1–5 business days

RADtec: 3–5 business days

These timeframes are estimates only and may vary depending on product availability, destination, carrier performance, and item size.

If a brand is not listed above, estimated shipping timelines may be shown on the product page when available.

Freight and Oversized Deliveries

Certain large items, including furniture, saunas, and oversized products, may ship by freight carrier.

For freight deliveries:

Delivery is typically curbside unless otherwise noted

A signature may be required upon delivery

The freight carrier may contact you directly to schedule a delivery appointment

Someone must be available to receive the shipment at the scheduled delivery time

Please inspect all freight shipments upon arrival. If there is visible damage, note it with the carrier at delivery and contact us within 24 hours.

Shipping Rates

Shipping rates are calculated based on product weight, dimensions, destination, and delivery method.

Some products may qualify for free shipping. Any applicable shipping charges will be shown at checkout before payment is completed.

Shipping Locations

PoshCave currently ships within the contiguous United States only. We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories, or international destinations.

If you are located outside the contiguous United States and would like to place an order, please contact us before purchasing to see whether special shipping arrangements may be available.

Tracking Information

Tracking information will be sent by email once your order has shipped.

If you do not receive tracking details within the expected timeframe, please contact our support team and we will be happy to assist you.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to carrier issues, manufacturer backorders, severe weather, or other factors outside our control.

PoshCave is not responsible for shipping delays caused by events beyond our reasonable control, but we will work with you and the carrier or supplier to help provide updates whenever possible.

Incorrect Shipping Information

Please make sure your shipping address is accurate before submitting your order. PoshCave is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping information, contact us as soon as possible after placing your order.

Questions

For shipping-related questions, please contact:

PoshCave
4 S Orange Ave, Unit #2050
South Orange, NJ 07079
Email: hello@poshcave.shop

Phone: 800-983-8169

Business Hours:
Monday–Friday, 9am–5pm EST