Frequently Asked Questions

Orders are typically processed and confirmed within 1–2 business days unless otherwise stated on the product page.

Delivery times vary by product and location. Estimated timelines are shown on product pages when available and may vary based on availability and carrier schedules.

Yes, larger items may ship via freight. These deliveries may require scheduling and are typically delivered curbside.

We currently ship within the contiguous United States. We do not offer standard shipping to Alaska, Hawaii, U.S. territories, or international locations.

We accept returns on eligible items within 30 days of delivery. Items must be unused and in original packaging, and return authorization is required.

Yes, certain items such as final sale, custom-made, or used products may not be eligible for return. Please review product details or our full Return Policy.

Once an approved return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

Yes, all products sold on PoshCave are authentic and sourced from verified suppliers and trusted brands.

Yes, PoshCave is an authorized retailer working with established brands and suppliers to provide genuine products.

If an item becomes unavailable after purchase, we will notify you promptly and provide available options, including a refund if necessary.

You can reach us at hello@poshcave.shop or by phone at 800-983-8169 during business hours.

If you have not received your order within the expected timeframe, please contact us and we will assist in tracking and resolving the issue.

Please contact us within 48 hours of delivery with your order number and photos so we can review and resolve the issue quickly.