Kota Steel Flue is a safe option for sauna heaters and fireplace installations. A modular design allows for installation that can be adapted to any conditions.
Returns & Refunds
We accept returns on eligible items within 30 days of delivery.
To qualify, items must be unused, in original packaging, and in the same condition received. A valid proof of purchase is required.
Non-returnable items include:
- Final sale items
- Custom or made-to-order products
- Used or damaged items
- Items returned without original packaging
Return Authorization Required
Please contact hello@poshcave.shop before returning any item. Approved returns will receive detailed instructions.
Return Shipping
Customers are responsible for return shipping unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Report issues within 48 hours of delivery with photos so we can assist promptly.
Refunds
Approved returns are refunded to the original payment method within 5–10 business days after inspection.
For full details, please view our complete Return Policy or contact us at hello@poshcave.shop.
Shipping & Delivery
Orders are typically processed within 1–2 business days unless otherwise noted on the product page.
Estimated delivery times vary by product, brand, and location. Most orders arrive within 1–14 business days after processing. Exact timelines may be shown on the product page when available.
Shipping Details
- Tracking is provided once your order ships
- Shipping rates are calculated at checkout (some items may qualify for free shipping)
- We currently ship within the contiguous United States only
Freight & Oversized Items
Larger items may ship via freight:
- Curbside delivery is standard
- Delivery appointments may be required
- A signature may be needed upon delivery
Please inspect freight shipments upon arrival and report any damage within 24 hours.
Delays
Delivery times are estimates and may vary due to product availability, carrier schedules, or external factors.
For full details, please view our complete Shipping Policy or contact us at hello@poshcave.shop.
